Shipping policy

Effective date: 

Prosenix ships from our warehouse in metropolitan France. We deliver only to metropolitan France, including Corsica. We do not deliver to French overseas territories or to neighbouring countries.

Order processing
Orders confirmed before 2:00 PM CET on a business day are prepared the same day. Orders placed after 2:00 PM CET, or on weekends and French public holidays, are prepared on the next business day. Our processing time is 1–2 business days. During peak periods such as sales, year-end holidays, or product launches, processing may take longer. If that happens, we will notify you by email at the address linked to your order.

In this policy, “business day” means Monday to Friday, excluding French public holidays.

Delivery time
Delivery within metropolitan France takes 3–5 business days after dispatch. We use Colissimo or Chronopost, depending on parcel weight and destination. A tracking number is sent by email as soon as the parcel is handed to the carrier. If you have not received a tracking number within 48 hours of dispatch, contact us at info@prosenix.com.

Shipping costs
Shipping is free for all orders delivered to metropolitan France, with no minimum order value. No additional shipping charge is added at checkout or after payment.

If you are not available at delivery
If the carrier cannot hand over the parcel, a delivery notice will be left. You then have 10 days to collect the parcel from the indicated pickup point. After that period, the parcel is returned to us. We will contact you to arrange a new shipment at your expense, or a refund minus the actual return shipping costs.

Damaged or lost parcels
Prosenix is responsible for the parcel until it is delivered to you. If the parcel arrives damaged, refuse delivery if possible and contact us within 48 hours at info@prosenix.com with photos. If the carrier declares the parcel lost, we will send a replacement or issue a full refund, according to your preference.