Contact Us
Effective date:
Our team is available to answer your questions about products, orders, returns, or any other request.
Contact details
Email: info@prosenix.com
Phone: +33 1 46 48 26 00
Address: Prosenix, 190 Avenue Thiers, Bâtiment Étoile Part-Dieu, 69006 Lyon, France
Business hours
Monday to Friday, 9:00 AM – 6:00 PM Paris time (CET/CEST). Closed on French public holidays.
Response time
We aim to respond to every request within 1 business day. Requests received on weekends or public holidays are handled on the next business day.
Before contacting us about a return
To help us process your request faster, please have the following ready: your order number, the date and place of purchase, proof of purchase such as a receipt or invoice, photos of the product if the return is due to a defect, and a description of the reason. These details allow us to verify your request and confirm return eligibility as quickly as possible.