Effective date:
Prosenix is a French brand specialising in home cleaning appliances. Our operational office is located at 190 Avenue Thiers, Bâtiment Étoile Part-Dieu, 69006 Lyon, France. Our legal entity is , registered under SIRET.
We design and distribute cordless vacuums, robot vacuums, and cleaning accessories for French households. Our products are made for real-life constraints: different floor types, pets, compact living spaces, and the need for everyday simplicity.
Our approach is built on three principles:
Reliability: every product is tested before sale and covered by the 2-year legal guarantee of conformity.
Transparency: our sales, delivery, and return terms are accessible without registration and written in clear language.
Proximity: our customer service is reachable by email and phone during business hours and responds within 1 business day.
We deliver only to metropolitan France from a warehouse located in France. For any question about our products or our company, write to info@prosenix.com.